|COVID-19 – UPDATEOur principal concerns during this Coronavirus (COVID-19) pandemic are the health and wellbeing of our staff and their families, whilst enuring we continue to operate as normally as possible.
As the virus continues to spread, we have taken precautionary measures to limit its impact and ensure the continuity of service. These measures include:
1 – REMOTE WORKING:
Until further notice, we have implemented a ‘working from home first’ stance in order to help minimise the impact of the virus on all staff. We have ensuredthat allstaff members have the equipment, connectivity and environment at home to dliver the service you expect.
For certain roles and functions where office presence is required, teams have been split to work from the office on a rota basis, ensuring hygiene, social distancing and self-isolation protocols are being observed.
We are fully prepared so that as circumstances and government guidance change, we can immediately move to have all staff work remotely from their own home until such time as it is deemed safe to fully return to the office.
2 – LIMITING CLIENT VISITS
To reduce the risk to you, our clients, and our own staff we are cancelling all face to face client service meetings until further notice. Our office is closed to the public until further notice so as to limit staff and client exposure risk.
WHAT THIS MEANS FOR YOUR SERVICE
The aim of these measures is to help ensure that there is not a drop in the level of service provied to you. However, due to these measures there will be an adjustment to how the services are delivered, as we look to limit in-person contact unless deemed essential.
All of our staff can operate remotely and securely, and are prepared to do so for an extended period should the need arise.
Based on current information, we expect the COVID-19 pandemic will last several months, we are prepared for action that might potentially last for an extended period especially in relation to investment managers and platform providers, whom we are actively engaged with to ensure continuity of service.
We will continue to actively monitor the situation and local government advisories and will provide further updates as the position changes. We will return to normal working processes as soon as it is deemed safe to do so.
Should you have any questions on the above or require support or advice, please reach out to your adviser in the usual way. Contact details for each adviser are set out below:
Please do bear with us in these challenging times, we remain focused on providing you with the first-class service and support you have come to expect of us, and we thank you for your continued patience.